Refund Policy

1. Credit Top-Ups

Sleepwalker operates on prepaid credits. Credits are purchased through one-time top-ups processed by Stripe and are consumed when you run paid Sleepwalker actions, including dashboard, API, MCP, and other metered requests.

Credits are not money, stored value, or electronic money. Credits have no cash value and cannot be withdrawn, transferred, resold, exchanged for cash, or used outside the Service.

2. No Refunds for Credits

Credit purchases are final and non-refundable. We do not provide refunds for unused Credits, partially used Credits, expired Credits, accidental purchases, account inactivity, or dissatisfaction with AI-generated outputs.

If you believe a payment was charged in error, for example because of a duplicate charge caused by a payment processor issue, contact info@sleepwalker.ai with the relevant payment details. Nothing in this policy limits any mandatory rights you may have under applicable law.

3. No Recurring Subscription

Sleepwalker public billing is pay as you go. A credit Top-Up is a one-time purchase and does not create a recurring subscription, renewal, or seat-based plan.

4. Billing Errors

If we charge you in error, for example because of a duplicate payment processor charge, contact info@sleepwalker.ai with the relevant invoice or transaction details. We will investigate and refund confirmed duplicate or erroneous charges within 30 days.

5. Account Closure

If you request account deletion, your account and monitoring data will be deleted within 30 days, except for billing records and other information we are required or permitted to retain by law. Please export any reports or data you need before requesting deletion.

6. Contact

For questions about refunds or cancellations, contact us at: info@sleepwalker.ai