Terms and Conditions

Interpretation and Definitions

Words with capitalized initials have meanings defined below.

Definitions

• Account means a unique account created to access the Service.
• Company ("we", "us", "our") refers to Sparrowise, Spanker 2, Oude Wetering 2377VW, Netherlands. VAT: NL005202754B97.
• Country refers to: Netherlands
• Device means any device capable of accessing the Service.
• Service refers to Sleepwalker, accessed at app.sleepwalker.ai, together with the Stripe-hosted checkout flow and the transactional emails sent in connection with your account.
• Subscriptions refers to paid access to the Service, including any free trial period preceding paid access.
• You means the individual or entity using the Service.

Acknowledgment

By accessing or using the Service, you agree to be bound by these Terms.

You confirm that you are at least 18 years old and, if using the Service on behalf of an entity, that you have the authority to bind that entity to these Terms.

Your use of the Service is also subject to our Privacy Policy.

Business Use Only

The Service is intended for use in your business, trade, profession, or craft (including agencies, in-house marketing teams, content professionals, and SaaS companies tracking AI visibility).

By creating an account or initiating a Subscription, you represent and warrant that you are acquiring the Service for business purposes and not as a consumer within the meaning of Directive 2011/83/EU on consumer rights or any equivalent national consumer-protection law (including Article 6:230g of the Dutch Civil Code).

If, despite this clause, you are determined to be a consumer under applicable law, the EU Right of Withdrawal subsection under "Subscriptions" below applies to your use of the Service.

Subscriptions

Free Trial

Each new account may start with a 7-day free trial of a paid plan. A valid payment method is required to activate the trial. No charge is made during the trial period.

You may cancel at any time during the trial via your account; if you cancel before the trial ends, no charge will be made. If you do not cancel, your selected plan will be billed automatically when the trial ends and the Subscription will continue until canceled.

Free trials are limited to one per customer.

Billing

Subscriptions are billed in advance on a recurring basis (monthly unless stated otherwise).

Subscriptions renew automatically unless canceled.

Cancellation

You may cancel your Subscription at any time via your account.

Access continues until the end of the current billing period.

Payments

Payments are processed via Stripe. We do not store payment card details on our servers.

Failed Payments

We do not retry failed renewal payments. If a renewal payment fails, your Subscription is canceled and access ends at the end of the current billing period. You can re-subscribe at any time at app.sleepwalker.ai. To avoid interruption, update your payment method in your account before the next renewal date.

Fee Changes

We may modify Subscription fees. Changes apply at the next billing cycle and will be communicated to you in advance.

Refunds

Cancellation, refund, and goodwill terms are set out in our Refund & Cancellation Policy.

EU Right of Withdrawal

The Service is offered for business use only (see "Business Use Only" above), and the EU 14-day right of withdrawal under Directive 2011/83/EU is therefore generally not applicable.

If, despite that warranty, you are determined to be a consumer under applicable law, you expressly request that the Service begins immediately upon account creation and acknowledge that you thereby lose your 14-day right of withdrawal for any portion of the Service performed before withdrawal. Performance begins when you first access the Service. The 7-day free trial provides a no-cost evaluation period during which you may cancel at any time without charge.

User Accounts

You must provide accurate information.

You are responsible for:

• maintaining account security
• all activity under your account

User Responsibilities and Representations

You represent and warrant that:

• you will comply with applicable laws
• you have the right to submit any data you provide
• your use will not infringe third-party rights

Prohibited Activities

You agree not to:

• misuse the Service
• reverse engineer or attempt to extract source code
• interfere with system integrity or performance
• use automated systems, scrapers, or bots to abuse the Service or circumvent rate limits
• submit unlawful, infringing, or harmful content
• copy, scrape, extract, reverse engineer, or use non-public Service methods, datasets, outputs, workflows, or analytical logic to build, train, benchmark, or operate a competing product
• resell, sublicense, or provide the Service to third parties as a standalone product without our prior written consent

We may suspend or terminate accounts violating these Terms.

Data Processing and Third Parties

The Service relies on third-party AI, infrastructure, hosting, payment, authentication, database, and email providers.

Depending on the functionality you use, these providers may process URLs, page content, prompts, brand names, competitor data, account identifiers, and billing information solely to provide Service functionality.

A current list of subprocessors, the categories of data processed, and our Data Processing Agreement are set out in (or available on request via) our Privacy Policy.

Inputs you submit to AI providers may be processed by those providers in accordance with their own terms, which may include using submitted content to train or improve their models. You should not submit confidential, proprietary, or personal data unless you have reviewed each provider's data usage policy.

AI Outputs

The Service uses third-party large language models to generate analyses of brand visibility and citations across AI search platforms. These outputs are probabilistic and may be inaccurate, incomplete, outdated, or contain hallucinated content (citations, brand mentions, scores, or facts that do not exist or are misattributed).

AI outputs are provided as decision support only. You are responsible for independently verifying any output before relying on it for business, marketing, legal, financial, or other decisions. We do not warrant that any output is accurate, complete, fit for a particular purpose, or non-infringing.

Intellectual Property

The Service and all related content are owned by the Company.

You may not:

• copy
• distribute
• modify
• or exploit

any part of the Service without permission.

All third-party trademarks remain property of their respective owners.

Feedback

You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and incorporate any feedback you provide without restriction or compensation.

Third-Party Services

We are not responsible for the availability, accuracy, or practices of third-party services.

Termination

We may suspend or terminate your account at any time if you violate these Terms.

Disclaimer

The Service is provided "as is" and "as available".

We do not guarantee:

• accuracy of AI-generated outputs
• availability or uptime
• specific business outcomes

Limitation of Liability

To the maximum extent permitted by law:

Our total liability is limited to the lesser of:

• the amount paid by you in the twelve (12) months preceding the claim
• one hundred euros (€100)

We are not liable for:

• indirect or consequential damages
• loss of profits, data, or business opportunities
• errors or inaccuracies in AI-generated outputs
• failures of third-party providers

To the maximum extent permitted by applicable law, we are not liable for any decisions, actions, losses, or damages arising from your reliance on AI-generated outputs, visibility scores, citations, recommendations, trends, prompts, or other analytical results produced by the Service. You remain responsible for independently reviewing and validating outputs before using them for business, marketing, legal, financial, or strategic decisions. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• your use of the Service
• your submitted data
• your violation of these Terms
• your infringement of third-party rights

Governing Law

These Terms are governed by the laws of the Netherlands.

Dispute Resolution

You agree to first attempt to resolve disputes informally.

If unresolved, disputes will be handled by the competent courts of the Netherlands.

EU Users

The Service is offered for business use only (see "Business Use Only" above). Where a user nevertheless qualifies as a consumer under the law of their country of residence, the mandatory consumer protections of that country continue to apply and prevail over any conflicting provision of these Terms.

Severability

If any provision is invalid, the remainder remains enforceable.

Governing Language

These Terms are drafted in English. Any translation is provided for convenience only. In the event of any inconsistency between the English version and a translation, the English version prevails.

Changes to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email or within the Service before the changes take effect.

Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your Subscription before the effective date.

Contact

Sparrowise
Spanker 2
Oude Wetering 2377VW
Netherlands

info@sleepwalker.ai
+31618368830