Terms and Conditions

Interpretation and Definitions

Words with capitalized initials have meanings defined below.

Definitions

• Account means a unique account created to access the Service.
• Company ("we", "us", "our") refers to Sparrowise, Spanker 2, Oude Wetering 2377VW, Netherlands. VAT: NL005202754B97.
• Country refers to: Netherlands
• Device means any device capable of accessing the Service.
• Service refers to Sleepwalker, accessed through app.sleepwalker.ai, www.sleepwalker.ai, the Sleepwalker API, MCP access, and related transactional emails sent in connection with your account.
• Credits means prepaid usage units that can be consumed by Sleepwalker actions, including dashboard, API, MCP, and other infrastructure requests.
• Top-Up means a one-time purchase of Credits through Stripe.
• You means the individual or entity using the Service.

Acknowledgment

By accessing or using the Service, you agree to be bound by these Terms.

You confirm that you are at least 18 years old and, if using the Service on behalf of an entity, that you have the authority to bind that entity to these Terms.

Your use of the Service is also subject to our Privacy Policy.

Business Use Only

The Service is intended for use in your business, trade, profession, or craft (including agencies, in-house marketing teams, content professionals, and SaaS companies tracking AI visibility).

By creating an account, buying Credits, or using the Service, you represent and warrant that you are acquiring the Service for business purposes and not as a consumer within the meaning of Directive 2011/83/EU on consumer rights or any equivalent national consumer-protection law (including Article 6:230g of the Dutch Civil Code).

If, despite this clause, you are determined to be a consumer under applicable law, the EU Right of Withdrawal subsection below applies to your use of the Service.

Credits and Billing

Credits and Top-Ups

Sleepwalker operates on a prepaid credit basis unless a separate written agreement says otherwise. Credits are consumed when you run paid actions such as AI Visibility checks, Content Intelligence analyses, API requests, MCP requests, or other metered Service actions.

Credits are purchased through one-time Top-Ups processed by Stripe. Applicable taxes, including VAT where required, may be added during checkout. Credits are added to your account after Stripe confirms that the payment has been processed.

Credits are not money, stored value, or electronic money. Credits have no cash value, cannot be withdrawn, transferred, resold, exchanged for cash, or used outside the Service.

No Refunds for Credits

Credit purchases are final and non-refundable. We do not provide refunds for unused Credits, partially used Credits, expired Credits, accidental purchases, account inactivity, or dissatisfaction with AI-generated outputs.

If you believe a payment was charged in error, for example because of a duplicate charge caused by a payment processor issue, contact us at info@sleepwalker.ai with the relevant payment details. Nothing in these Terms limits any mandatory rights you may have under applicable law.

Payments

Payments are processed via Stripe. We do not store payment card details on our servers.

Failed Payments

If a Top-Up payment fails, Credits are not added to your account. You can retry the payment or use another payment method through Stripe Checkout.

Pricing Changes

We may change credit pricing, minimum Top-Up amounts, or the number of Credits consumed by particular actions. Changes apply prospectively and do not reduce Credits already added to your account.

Refunds

Credit purchases are final and non-refundable except where required by applicable law or where we confirm a billing error. Additional terms are set out in our Refund Policy.

EU Right of Withdrawal

The Service is offered for business use only (see "Business Use Only" above), and the EU 14-day right of withdrawal under Directive 2011/83/EU is therefore generally not applicable.

If, despite that warranty, you are determined to be a consumer under applicable law, you expressly request that the Service begins immediately when you create an account, buy Credits, or run a paid action, and acknowledge that you may lose your 14-day right of withdrawal for the portion of the Service already performed before withdrawal.

User Accounts

You must provide accurate information.

You are responsible for:

• maintaining account security
• all activity under your account

User Responsibilities and Representations

You represent and warrant that:

• you will comply with applicable laws
• you have the right to submit any data you provide
• your use will not infringe third-party rights

Prohibited Activities

You agree not to:

• misuse the Service
• reverse engineer or attempt to extract source code
• interfere with system integrity or performance
• use automated systems, scrapers, or bots to abuse the Service or circumvent rate limits
• submit unlawful, infringing, or harmful content
• copy, scrape, extract, reverse engineer, or use non-public Service methods, datasets, outputs, workflows, or analytical logic to build, train, benchmark, or operate a competing product
• resell, sublicense, or provide the Service to third parties as a standalone product without our prior written consent

We may suspend or terminate accounts violating these Terms.

Data Processing and Third Parties

The Service relies on third-party AI, infrastructure, hosting, payment, authentication, database, and email providers.

Depending on the functionality you use, these providers may process URLs, page content, prompts, brand names, competitor data, account identifiers, and billing information solely to provide Service functionality.

A current list of subprocessors, the categories of data processed, and our Data Processing Agreement are set out in (or available on request via) our Privacy Policy.

Inputs you submit to AI providers may be processed by those providers in accordance with their own terms, which may include using submitted content to train or improve their models. You should not submit confidential, proprietary, or personal data unless you have reviewed each provider's data usage policy.

AI Outputs

The Service uses third-party large language models to generate analyses of brand visibility and citations across AI search platforms. These outputs are probabilistic and may be inaccurate, incomplete, outdated, or contain hallucinated content (citations, brand mentions, scores, or facts that do not exist or are misattributed).

AI outputs are provided as decision support only. You are responsible for independently verifying any output before relying on it for business, marketing, legal, financial, or other decisions. We do not warrant that any output is accurate, complete, fit for a particular purpose, or non-infringing.

Intellectual Property

The Service and all related content are owned by the Company.

You may not:

• copy
• distribute
• modify
• or exploit

any part of the Service without permission.

All third-party trademarks remain property of their respective owners.

Feedback

You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and incorporate any feedback you provide without restriction or compensation.

Third-Party Services

We are not responsible for the availability, accuracy, or practices of third-party services.

Termination

We may suspend or terminate your account at any time if you violate these Terms.

Disclaimer

The Service is provided "as is" and "as available".

We do not guarantee:

• accuracy of AI-generated outputs
• availability or uptime
• specific business outcomes

Limitation of Liability

To the maximum extent permitted by law:

Our total liability is limited to the lesser of:

• the amount paid by you in the twelve (12) months preceding the claim
• one hundred euros (€100)

We are not liable for:

• indirect or consequential damages
• loss of profits, data, or business opportunities
• errors or inaccuracies in AI-generated outputs
• failures of third-party providers

To the maximum extent permitted by applicable law, we are not liable for any decisions, actions, losses, or damages arising from your reliance on AI-generated outputs, visibility scores, citations, recommendations, trends, prompts, or other analytical results produced by the Service. You remain responsible for independently reviewing and validating outputs before using them for business, marketing, legal, financial, or strategic decisions. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• your use of the Service
• your submitted data
• your violation of these Terms
• your infringement of third-party rights

Governing Law

These Terms are governed by the laws of the Netherlands.

Dispute Resolution

You agree to first attempt to resolve disputes informally.

If unresolved, disputes will be handled by the competent courts of the Netherlands.

EU Users

The Service is offered for business use only (see "Business Use Only" above). Where a user nevertheless qualifies as a consumer under the law of their country of residence, the mandatory consumer protections of that country continue to apply and prevail over any conflicting provision of these Terms.

Severability

If any provision is invalid, the remainder remains enforceable.

Governing Language

These Terms are drafted in English. Any translation is provided for convenience only. In the event of any inconsistency between the English version and a translation, the English version prevails.

Changes to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email or within the Service before the changes take effect.

Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Service before the effective date.

Contact

Sparrowise
Spanker 2
Oude Wetering 2377VW
Netherlands

info@sleepwalker.ai
+31618368830